Refunds can be made within 45 days from purchase, with a receipt, to the original form of payment. Returns must be in new condition and in the state you received them. For used merchandise, or product presented without a receipt, a store credit or exchange will be issued.
Event, clearance, sale, team and custom merchandise may not be returned of exchanged. New Balance reserves the right to refuse worn or damaged merchandise. If the bank account or credit card is no longer active, refunds will be credited to a gift card.